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-SHIPMENTS-

Shipments to Italy, San Marino and the Vatican City costs 5,50€.
For information regarding shipment costs outside of Italy, please click here.
As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from Rigin.it are accompanied by an invoice declaring the exact value of the goods purchased in Euro.

-Return Policy-

If you are not completely satisfied with our product, you can send the product back within 10 days of the delivery date and we will refund you total amount paid.
In order to request a return, the client has to ship the product in original conditions and fill out the return form enclosed in the parcel, specifying if it is an exchange or a refund.
It is possible to return the products with a following refund, but only if the products are intact and with no visible traces of usage.
The shipping fee for the return has to be paid by the customer. The customer can exchange the product only once!
We will examine all products and will not accept the products if:
- they have been worn
- they are damaged and it can not be attributed to Rigin
- any accessory/ tag or the original packaging is missing
We kindly ask to return the product in its original packaging, which is considered integral part of the product. All these parts do not have to be damaged or missing otherwise we can refuse the return.
In every case in which the return does not seem to be legitimately and validly done by the customer, Rigin will return it to the customer´s risk and expense.
Rigin reserves the right to request photographic evidence before authorizing returns for defect items.
The customer can choose the courier, with which to make the shipment for the return of the goods in autonomy.
The shipment must be sent to the following address:
Rigin
Via Antonio Boccia n ° 27
80040 Poggiomarino (NA) Italy.
If the product/s is/are lost during the restitution transport, the payment will not be refund.
Rigin will not accept returns for purchased items if the above mentioned steps are not carried out correctly.
If the withdrawal is exercised in accordance with the provisions of existing legislation (Legislative Decree no. 185/99), Rigin will refund the sums paid by Cliente.Il Refund will be free, in the shortest possible time.
If the withdrawal is exercised in accordance to the existing legislation (Legislative Decree no. 185/99), Rigin will refund the amount paid by the customer. Refund is free and will be paid in the shortest time possible.

- Replacement/Procedure to change size-

To replace an item, the customer must return the product in original condition, within 10 days of receipt, filling out the return form enclosed in the parcel,specifying the reasons.
Once received the request for a replacement, Rigin will send the customer a written confirmation.
The transport for the replacement of the product/s will be charged to the customer. The customer can exchange the product only once!
It is possible to change the item into a different product or change color, if available.
The customer can choose the courier, with which to make the shipment for the return of the goods in autonomy.
The shipment must be sent to the following address:
Rigin
Via Antonio Boccia n ° 27
80040 Poggiomarino (NA) Italy.
We kindly ask to return the product, in its original packaging which is considered to all intents and purposes an integral part of the product itself and must not be damaged or altered in any way.
If the product/s is/are lost during the shipping of replacement, the costs will not be refunded.
Non substitutions of purchased items will be accepted, if the withdrawal is exercised correctly.

-Refunds-

Refunds will be processed as soon as the reception is completed, and we verified and accepted the returned products. For orders which were paid with a credit card, the amount will be available to customers in approximately 10 days, and will be visible on the next card statement.
Timing may vary slightly depending on the banking system of the credit card used. For orders paid by Paypal or bank transfer, the amount will be returned to the original bank account. Refunds will be issued in the same currency as the original purchase. Any difference in amount, due to exchange rate fluctuations, will not be refunded.